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Measuring the Value of Social IT Part 1 – Goals
The IT Service Management industry is becoming increasingly familiar with the concept of Social IT – i.e. the blending of traditional IT Service Management processes with Social Media communication...
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Measuring the Value of Social IT Part 2 – Contribution
In part 1 of this 6-part Blogathlon, I discussed the goals of Social IT – i.e. what you can expect to achieve if you correctly implement Social IT within your organisation. In parts 2 – 6 I’ll...
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